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    • Terms and conditions

    ARTICLE 1. APPLICATION OF THE TERMS AND CONDITIONS OF SALE (T&Cs.)

    These terms and conditions of sale apply to the products on SARL VINCENOT & FILS e-commerce website: www.chateauprince.fr

    They are freely available to the buyer, who may consult them at any time.

    The fact that the Customer ticks the box ‘I have read the terms and conditions of sale and I accept them’ before validating his/her order automatically implies his/her express acceptance, without restriction or reservation, of these terms and conditions of sale.

    The personal information collected for the purposes of distance selling is compulsory, as this information is essential for the proper processing and delivery of orders. Failure to provide this information will result in the order not being validated.

    The seller is free to modify these T&Cs at any time. Any modification of the T&Cs will only apply to sales concluded after the modification, the dates appearing on the notice of receipt of the order sent to the buyer being taken as proof.

    SARL VINCENOT & FILS reserves the right, for any new customer, to ask for proof of identity and address before the final validation of the order.

    These T&Cs apply to sales to private individuals.

    1. Protection of minors

    Article L 3342-1 of the French Public Health Code prohibits the sale of alcohol to minors under the age of eighteen (18). Consequently, by validating the order form, the Buyer undertakes to be at least eighteen (18) years of age and to have the legal capacity to purchase on the date of the order.

    1. Alcohol abuse

    Alcohol abuse is dangerous for your health. Drink in moderation.

    ARTICLE 2. PRICES

    The price of the products sold by SARL VINCENOT & FILS, expressed in euros (€), will be that in force on the day of the Customer’s order. However, these prices may be modified by SARL VINCENOT & FILS as a result of promotions, variations in raw materials, supplier prices, the increase or creation of taxes applicable in SARL VINCENOT & FILS’ sector of activity or as a result of any typographical errors.

    The price of the product indicated includes all taxes. Delivery charges are additional. They vary according to the quantities requested and the place of delivery. The amount of the delivery charge is displayed once the order is entered.

    Unless otherwise specified, delivery costs are always payable by the Buyer.

    ARTICLE 3. THE ORDER

    SARL VINCENOT & FILS reserves the right not to accept an order, for a legitimate reason corresponding to a problem linked to an abnormality of the order or the delivery to be made.

    All orders will be honoured within the limits of available stocks. In the event that (i) the same Product is ordered by several Buyers at the same time and (ii) this Product is no longer available in sufficient quantity to satisfy all the orders, it will be sold in chronological order of the orders placed by the Buyers on a ‘first come, first served’ basis.

    In the event of unavailability of products after the Buyer has placed an order, SARL VINCENOT & FILS undertakes to notify the Buyer by email as soon as possible. The Buyer may then request the cancellation of his/her order or request an exchange of the products. In the event of cancellation of the order, reimbursement will be made at the latest within fifteen (15) days following receipt of the sums paid.

    The photos and visuals of the Products are provided for illustrative purposes only and are not contractual.

    SARL VINCENOT & FILS is not the producer of all the products available online.

    ARTICLE 4. PAYMENT

    Any order can only be validated if it is accompanied by payment by bank card of the full price inclusive of tax and if the amount has been credited to the bank account of SARL VINCENOT & FILS.

    The Buyer must provide accurate, complete and non-fraudulent information when paying for the order. The Buyer declares and guarantees that he/she is fully capable and authorised to use the bank card and that he/she has sufficient funds, on the bank account linked to the bank card used, to pay for his/her order.

    SARL VINCENOT & FILS, with the services of the financial institution Crédit Agricole, may be required to carry out checks to ensure the validity of payments and therefore to request certain supporting documents from the Buyer, which the latter undertakes to send within forty-eight hours. In the event of non-receipt of these documents within the deadlines set or of receipt of non-compliant documents, SARL VINCENOT & FILS reserves the right to cancel the order(s).

    SARL VINCENOT & FILS has adopted the most effective security systems to date, which establish an encrypted connection directly between the Buyer and the bank. SARL VINCENOT & FILS uses the Systempay solution, using the SSL (Secure Socket Layer) and 3D Secure encryption process, but reserves the right to change systems at any time.

    SARL VINCENOT & FILS has no access whatsoever to confidential information relating to the means of payment used by the Buyer at the time of payment. This is why the Buyer’s bank details will be requested each time a new order is placed.

    Although SARL VINCENOT & FILS uses encrypted security softwaré, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed. SARL VINCENOT & FILS cannot be held responsible for any damage resulting from the use of electronic means of communication.

    ARTICLE 5. RETENTION OF TITLE

    The wines remain the property of SARL VINCENOT & FILS until full payment has been received from the Customer. The Customer shall insure the goods subject to retention of title. Responsibility for the safekeeping and preservation of the wines lies with the Customer if, before full payment of the price, the wines have been delivered to him/her.

    ARTICLE 6. DELIVERY

    1.     Method of delivery

    Delivery is made upon receipt of full payment. SARL VINCENOT & FILS only delivers to France, Belgium, the Netherlands, Luxembourg, Germany, Italy, Spain and Portugal. The order is sent to the address indicated by the buyer when the order was placed. SARL VINCENOT & FILS may not be held liable in any way whatsoever in the event of a typing error by the customer at the time of ordering. It is the Customer’s responsibility to contact SARL VINCENOT & FILS in accordance with the conditions set out in Article 14.

    In the case of an order of less than 12 bottles, delivery is made by COLISSIMO. In the case of an order of more than 12 bottles, delivery is made by GEODIS.

    For delivery to a country other than those mentioned above, the Customer must send a request via the contact form in order to find out the terms and conditions and any additional costs associated with this order.

    1.     Delivery times

      Shipping will take place within a maximum of 10 working days from receipt of the order, subject to full payment of the price. The customer will receive an email confirming that the order has been shipped, specifying the carrier’s tracking number. The customer may not withdraw from the contract if the delivery deadline is exceeded due to circumstances beyond our control such as strike, riot, accident, etc.

    1.     Delivery chargesDelivery costs are calculated automatically when the order is placed.
    1.    DeliveryProducts travel at the Customer’s own risk, and it is the Customer’s responsibility to check the condition, quality and quantity of the products ordered on delivery, and therefore the conformity of the contents with the order placed.

      In the event of anomalies noticed at the time of delivery, the Customer undertakes to notify SARL VINCENOT & FILS, upon reception of the goods, of any anomaly concerning these products, in particular by means of reservations on the shipping document, by producing any documentary evidence required to demonstrate these anomalies and to confirm the anomalies noted to SARL VINCENOT & FILS by email to servicecommercial@chateaudeparnay.fr within 3 days of receipt of the products. The Customer will have to provide any justification as for the reality of the defects or anomalies noted.

      It is the Customer’s responsibility, in the event of damage or missing goods, to make all necessary reservations with the carrier, whether the carrier has been chartered by SARL VINCENOT & FILS or by the Customer. Any product that has not been the subject of reservations by registered letter with acknowledgement of receipt to the carrier, in accordance with article L. 133-3 of the French Commercial Code, a copy of which will be sent simultaneously to SARL VINCENOT & FILS, will be deemed to have been accepted by the Customer.

    ARTICLE 7. RIGHT OF WITHDRAWAL

    In application of article L 121-21 of the French Consumer Code, the Consumer Customer has a withdrawal period of 14 clear days, starting from the time the products ordered are received. The refund period is 14 working days from receipt of the withdrawal request. The customer must return the products within the same period to the address indicated in article 14, in perfect condition for resale and in their original packaging, without any trace or mark.

    To exercise his/her right of withdrawal, the Customer must, within the period indicated above, send SARL VINCENOT & FILS a registered letter with acknowledgement of receipt indicating his/her wish to exercise the right of withdrawal. The Customer must return the products with a copy of the invoice and the completed form. The risks and costs of return are borne by the Customer. If all of these conditions are not met, the return will not be accepted.

    ARTICLE 8. LIABILITY AND GUARANTEES

    The products sold are in compliance with the regulations in force in France. The Products supplied are covered by the legal guarantee of conformity and the Warranty for Defects.

    1. Anomalies or defectsComplaints about apparent defects or non-conformity of the products delivered in relation to the products ordered must be made by registered letter with acknowledgement of receipt addressed to SARL VINCENOT & FILS within 8 days of receipt of the products or discovery of the hidden defect, excluding any problem of deterioration linked to shipping. The Customer must provide full justification as to the reality of the defects or anomalies observed. The Customer must expressly mention the batch number concerned.

      The Customer must allow SARL VINCENOT & FILS to proceed with the observation of these defects and, if necessary, to find a solution. The Customer will therefore refrain from intervening or using a third party for this purpose. In addition, the Customer must take all measures to avoid aggravating the defect observed, failure to comply with this condition excluding any liability claim that may be brought against SARL VINCENOT & FILS.

      Any product return must be expressly agreed to by SARL VINCENOT & FILS and will result in a refund being issued to the Customer after verification of the products. Costs and risks remain the responsibility of the Customer. If SARL VINCENOT & FILS does not receive the product, no refund will be granted, as SARL VINCENOT & FILS is unable to determine any anomalies.

    1. Damage and prejudice suffered by the CustomerWhen SARL VINCENOT & FILS is held liable as a result of a fault on its part, compensation will only apply to direct, personal and certain damage suffered by the Customer. All indirect and immaterial damage and prejudice is excluded.
    1. Damage related to the websiteSARL VINCENOT & FILS cannot be held responsible for damage caused to the Customer’s computer system or for any loss or damage that may be suffered as a result of browsing the website.

      SARL VINCENOT & FILS accepts no liability for any Website interruption, the occurrence of a bug, or for any damage resulting from fraudulent intrusion by a third party.

      In the event of maintenance, SARL VINCENOT & FILS reserves the right to interrupt its service and will make all  efforts to inform Customers in advance.

    ARTICLE 9. CUSTOMER ACCOUNT

    SARL VINCENOT & FILS reserves the right to terminate the User Account at any time by email, subject to reasonable notice. In the event of non-compliance with the obligations inherent in the Buyer’s responsibility as well as a breach of the Buyer’s essential obligations, access to the User Account may be suspended, immediately and without notice, temporarily or definitively by means of the deactivation of the User Account and this, without prejudice to the other rights of SARL VINCENOT & FILS.

    The Buyer may delete his/her User Account simply by sending an e-mail with acknowledgement of receipt. The Buyer and SARL VINCENOT & FILS will then have fifteen (15) working days to honour their respective commitments, in particular for SARL VINCENOT & FILS, to honour its orders with the same attention as before and for the Buyer to remain indebted for any amount due, until effective deletion of the User Account. SARL VINCENOT & FILS undertakes to delete the User Account and all related information and data.

    ARTICLE 10. INTELLECTUAL PROPERTY

    The entire Website and all advertising communications (illustrations, texts, wordings, brands, images, videos, etc.) are the property of SARL VINCENOT & FILS or are used with the authorisation of the holders of the rights in question. Any partial or complete reproduction, as well as the creation of hypertext links, is prohibited without the express prior agreement of SARL VINCENOT & FILS.

    The Customer acquires the products of SARL VINCENOT & FILS as is. The Customer may not acquire, modify, exploit or register any intellectual property rights, drawings, models and brands belonging to SARL VINCENOT & FILS, and in particular on the products, documents, slogans, names, brands and other advertising or packaging media created by SARL VINCENOT & FILS.

    Any exploitation, production, modification and more generally any use contrary to the rights of SARL VINCENOT & FILS, will give rise on the part of SARL VINCENOT & FILS to any action of its choice, whether civil or criminal, in order to put a stop to this behaviour and to compensate for the prejudice suffered.

    ARTICLE 11. FORCE MAJEURE

    SARL VINCENOT & FILS reserves the right to suspend or terminate all or part of the sale, ipso jure, in the event of force majeure or fortuitous events, such as, in particular, strikes, lock-outs, bad weather, insufficient quantities of products on the market, likely to stop or reduce the sale of these products or any causes not directly and exclusively attributable to SARL VINCENOT & FILS. SARL VINCENOT & FILS will inform the Customer as soon as possible. Orders in progress are therefore postponed until the end of the force majeure event.

    ARTICLE 12. MANAGEMENT OF PERSONAL DATA

    Pursuant to the French Data Protection Act 78-17 of 6 January 1978, it should be noted that the personal data requested from the Customer is necessary for the processing, delivery and settlement of the Customer’s order.

    This data may be communicated to any of the Seller’s partners who may be responsible for the execution, processing, management and payment of orders.

    In accordance with the national and European regulations in force, the Customer has a permanent right of access, modification, rectification and opposition with regard to the information concerning him/her.

    The Seller only collects on this site personal data provided at the initiative of the Customers.  The Seller undertakes not to divulge the information collected to third parties except in the case of order fulfilment.

    In accordance with the GDPR (General Data Protection Regulation), the Customer is informed that the data controller is SARL VINCENOT & FILS Château de Parnay 1 rue Antoine Cristal 49730 PARNAY. Contact: servicecommercial@chateaudeparnay.fr

    The Seller may process your personal information:

    • To provide you with the information or services you have requested: order preparation, product delivery,
    • To create a customer account,
    • For the purpose of collecting information to improve the website, products and services,
    • For the purposes of contacting the Customer regarding follow-up, customer relations and customer satisfaction,
    • For the purposes of proposing commercial offers and/or providing information by means of emailing.

    The Customer has the right to access, modify, rectify or delete any personal information concerning him or her by sending a written request to the postal address or by e-mail.

    ARTICLE 13. APPLICABLE LAW

    These terms and conditions of sale are governed by French law with regard to both form and substance. Any disputes relating to the interpretation and enforcement of these terms and conditions of sale, and more generally any disputes, shall be brought before the Tribunal de Commerce of Angers. The French language shall prevail over any other translation in the event of any dispute, litigation, difficulty of interpretation or enforcement of the terms and conditions of sale and more generally concerning the existing relationship between the parties.

    ARTICLE 14. CONTACT

    Seller identification :

    SARL VINCENOT & FILS
    1 rue Antoine Cristal
    Château de Parnay
    49730 PARNAY
    RCS ANGERS 493 782 965
    Numéro de TVA intracommunautaire : FR 2149782965

     

    For any question or complaint relating to the products and services, the order, personal data, the right of withdrawal, the application of the product warranty, the Customer may contact SARL VINCENOT & FILS at the following address:

    Postal address: 1 rue Antoine Cristal – 49730 PARNAY

    Email address: servicecommercial@chateaudeparnay.fr

    Telephone: 02 41 38 10 85 – Monday to Friday, 9am to 12pm and 2pm to 5pm

    If your complaint remains unresolved despite your written request to SARL VINCENOT & FILS, you may request mediation by contacting AME CONSO, free of charge, either by internet: https://www.mediationconso-ame.com, or by post AME CONSO, 11 place Dauphine 75001 PARIS.